We’ve Been Expecting You

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  • City of Toronto Response to COVID-19
    Learn more about the current health situation and affected City of Toronto services.
    Please note that the information presented in the We've Been Expecting You (WBEY) training modules that are available on this site was created before the onset of COVID-19 and the impact on the tourism and hospitality industry. Venues, attractions and businesses may have modified their hours of operation and services.
    Please refer to their individual websites for the most up to date information for each organization.
  • As of December 31, 2019, WBEY training has moved to a new hosting platform. Please register and create your new WBEY account by clicking the button below.
  • The WBEY account must be created by an employee/a member of an organization/institution.
  • The business information collected in this form will be maintained as a business record.
  • The resources provided through this web-based engagement and education program will help businesses or individuals working with visitors gain the knowledge and skills to help visitors feel welcomed, informed and experience Toronto as a friendly city
  • If you have any questions about the registration form or process, please email wbey@toronto.ca using your business email account
  • FAQs
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WBEY FAQs
  1. What kind of computer do I need? Do I need specific requirements?
    • You will need regular access to a computer (desktop, laptop) or tablet with a broadband internet connection and web access for the duration of the module.
    • For optimal video play, an internet speed of 1mbps is recommended.
  2. I don’t hear any sound when the videos are playing, how do I fix this?
    • Please ensure that your computer’s speakers are turned on. Go to your main toolbar at the bottom right-hand side of your computer screen to ensure speakers are turned on and not muted.
    • You can also adjust the volume using the speaker icon at the bottom left-hand side of the module window.
  3. When I click to start the module nothing happens, what do I do?
    • Please check your firewall and content filter to ensure the site is not being blocked. Please ensure you are using Adobe Flash version 10 or higher. If the situation continues contact your IT technical support.
    • Please ensure that your web browser is not blocking pop-ups, as the module will open in a new webpage. Visit http://www.wikihow.com/Allow-Pop-ups for
      more information on how to change your browser pop-up settings.
  4. Can I start and finish any of the modules at any time?
    • Yes, if you exit any of the modules before finishing, when you log back in you will be asked if you’d like to continue from where you left off.
  5. Do I need to complete one or all of the modules in one sitting?
    • No, if you decide you’d like to complete any of the modules in increments, when you log back in, you will be asked if you’d like to continue from where you left off.
  6. I was unable to print my certificate when I finished, how do I print my certificate?
    • You can log back into your account and try to print it again. Please also ensure that your web browser is not blocking pop-ups. Visit http://www.wikihow.com/Allow-Pop-ups for more information on how to change your browser pop-up settings. Please also ensure to select the landscape layout when printing. If you continue
      to have difficulties, please email wbey@toronto.ca using your business email account.

If you do not find the answer to your question in the FAQs, or you require further information, please email wbey@toronto.ca using your business email account.